Build and protect your online reputation with proactive review management
Automated review generation, monitoring, and response management using Birdeye platform to strengthen trust and visibility.
Best For
- Service businesses with multiple locations
- Companies with high customer interaction
- Businesses wanting to improve online ratings
Not Ideal For
- Businesses without customer-facing operations
- Businesses unwilling to engage with reviews
What You'll Get
- Automated review request system
- Centralized review monitoring dashboard
- Improved online reputation and ratings
Prerequisites
- Active business locations
- Customer contact database
- Willingness to respond to reviews regularly
What's Included
Final scope is prioritized in sprints, this is the standard baseline.
Time & Capacity Explainer
We don't bill hourly. We work in sprints with capacity buckets. Here's how this service fits.
Execution Coverage
40h/mo capacity bucket for ongoing execution
Fits within standard monthly capacity
Growth Partner
Higher capacity + priority for heavier services
Recommended for Heavy MonthsBest for multi-service execution or heavy project months
AutoPilot
DIY with templates and async support
Good fit for lighter services with templates
Typical Month Capacity
Heavy project months (photoshoots, launches, major campaigns) are planned in advance. We allocate capacity across sprints and coordinate with your timeline.
Modules & Add-ons
Common add-ons that increase scope and value. These are scoped separately and planned in advance.
Example Sprint Month
Here's what a typical 4-week sprint looks like for this service.
Setup & Configuration
Birdeye account setup, location configuration, review source connections, and workflow design
Automation Build
Review request automation, email/SMS templates, response templates, and team access setup
Training & Launch
Team training, process documentation, initial review responses, and system testing
Optimization
Performance monitoring, workflow refinement, reporting setup, and ongoing support
Frequently Asked Questions
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